Help Center

Frequently Asked Questions

How do I place an order?

Browse our products, add items to your cart, and proceed to checkout. You can pay using various methods including cash on delivery.

What is your delivery policy?

We offer free delivery on orders above Rs. 6,650. Standard delivery takes 1-3 business days within Kathmandu Valley.

Can I return or exchange products?

Yes, we accept returns within 7 days of delivery for unused products in original packaging. Contact our customer service for assistance.

How can I track my order?

You will receive SMS updates about your order status. You can also contact our customer service for tracking information.

Do you offer bulk discounts?

Yes, we offer special pricing for bulk orders. Contact our sales team for custom quotes.

Need More Help?

Contact our customer service team:

Phone: +977-1-2345678

Email: support@nepalimart.com

Hours: 9 AM - 6 PM (NST)